Our Most Frequently Asked Questions Explained
Published on 11 13, 2025 | By Yuan72 Team
As a leading manufacturer and exporter of authentic Jingdezhen ceramics since 2006, we receive many questions from our international customers. Here are the most common inquiries and our detailed answers to help you make informed decisions about our handcrafted porcelain products.
1. What makes Jingdezhen ceramics special?
Jingdezhen, known as China’s “Porcelain Capital,” has been producing ceramics for over 1,000 years. Our location gives us access to:
- Premium raw materials – High-quality kaolin clay unique to this region
- Master craftsmen – Artisans who have inherited traditional techniques passed down through generations
- Cultural heritage – Authentic designs rooted in Chinese ceramic traditions
- Technical expertise – Advanced firing techniques perfected over centuries
2. Are your products really handmade?
Yes, absolutely! Every piece in our collection is handcrafted by skilled artisans. This includes:
- Hand-throwing pottery on traditional wheels
- Hand-painting intricate blue and white patterns, famille rose designs, and other decorative motifs
- Hand-glazing each piece for perfect finish
- Individual inspection to ensure quality standards
The handmade nature means each piece is unique, with slight variations that add to their authentic charm.
3. What is your minimum order quantity (MOQ)?
Our MOQ varies by product category:
- Small decorative items (bowls, cups): 50 pieces per design
- Medium items (vases, jars): 20 pieces per design
- Large items (garden stools, floor vases): 10 pieces per design
- Custom designs: Negotiable based on complexity
We understand different businesses have different needs, so we’re flexible and happy to discuss your specific requirements.
4. How do you ensure quality control?
Quality is our top priority. Our quality assurance process includes:
- SGS Certification – International quality standards compliance
- Multi-stage inspection – Raw materials, production process, and finished products
- Traditional techniques – Time-tested methods that ensure durability
- Modern testing – Strength, glaze adhesion, and thermal shock resistance
- Careful packaging – Professional packaging to prevent damage during shipping
5. What shipping options do you offer?
We provide worldwide shipping with multiple options:
- Sea freight – Most economical for large orders (20-35 days)
- Air freight – Faster delivery for urgent orders (5-7 days)
- Express courier – For samples and small orders (3-5 days)
- Insurance coverage – All shipments are fully insured
- Professional packaging – Custom foam packaging and wooden crates for fragile items
6. Can you create custom designs?
Yes! Custom design is one of our specialties. We offer:
- Pattern customization – Your logos, designs, or specific motifs
- Size modifications – Adjust dimensions to your requirements
- Color variations – Different glazes and color combinations
- Shape modifications – Adapt existing designs or create entirely new forms
- Sample development – We create samples before full production
Our design team works closely with you throughout the process.
7. What are your payment terms?
We offer flexible payment options for international customers:
- T/T (Wire Transfer) – 30% deposit, 70% before shipment
- L/C (Letter of Credit) – For established business relationships
- PayPal – For smaller orders and samples
- Western Union – Alternative payment method
- Trade Assurance – Through Alibaba platform for added security
8. How long does production take?
Production time depends on order complexity:
- Stock items – 7-15 days
- Standard custom orders – 20-30 days
- Complex custom designs – 35-45 days
- Large volume orders – 45-60 days
We always provide realistic timelines and keep you updated throughout production.
9. Do you provide product certificates?
Yes, we provide comprehensive documentation:
- SGS Quality Certificates
- Export licenses and permits
- Material safety data sheets
- Origin certificates
- Packing lists and commercial invoices
- Insurance certificates
10. What after-sales support do you offer?
Our commitment doesn’t end with delivery:
- Quality guarantee – We stand behind every product
- Replacement policy – For any manufacturing defects
- Technical support – Care instructions and usage guidance
- Ongoing relationship – We value long-term partnerships
- Market feedback – We use your input to improve our products
Ready to start your ceramic journey with us? Contact our team at clare@ceramicsj.com or call +86-15179825105. We’re here to help you find the perfect Jingdezhen ceramics for your business needs.
Jingdezhen Shengjiang Ceramic Co., Ltd. – Authentic handcrafted porcelain since 2006