Shipping & Return Policy

📦 Shipping Information

Shipping Coverage

Global Shipping Available

We provide professional ceramic product shipping services to customers worldwide, ensuring your Jingdezhen ceramics arrive safely.

• Domestic Shipping: Mainland China 2-5 business days
• International Shipping: Major countries worldwide 7-15 business days
• Remote areas may take longer, please contact customer service

Shipping Costs

Shipping Cost Details

• Free domestic shipping for orders over ¥299
• International shipping costs calculated by weight and destination
• Professional packaging and insured shipping for large ceramic artworks
• Bulk orders enjoy preferential shipping rates

Packaging Protection

Professional Ceramic Packaging

• ✅ Multi-layer shock-proof foam packaging for safe transport
• ✅ Professional ceramic packaging boxes to prevent collision damage
• ✅ Fragile item labeling and special handling
• ✅ Insured shipping service to protect your ceramics

🔄 Return Policy

Return Conditions

30-Day Hassle-Free Returns

• ✅ Returns accepted within 30 days of receipt
• ✅ Products must be in original packaging and pristine condition
• ❌ Custom and personalized ceramics are not returnable
• ✅ We cover all costs for returns due to quality issues

Return Process

Simple Return Process

1. Contact customer service to request return
2. Receive return authorization and address
3. Safely package and ship back the product
4. Refund processed within 3-5 business days after receipt
5. Replacement items will be reshipped after confirmation

Refund Methods

Flexible Refund Options

• 💳 Refund to original payment method (recommended)
• 🎁 Store credit refund (with additional benefits)
• 🏦 Bank transfer refund (bank details required)
• ⏰ Refund processing time: 3-7 business days

⚠️ Special Circumstances

Damage Handling

Shipping Damage Protection

• 📸 If damage is found upon receipt, take photos immediately and contact us
• 🔄 We will arrange free replacement or full refund
• ⚡ Damage reports responded to within 24 hours
• 🔧 Professional ceramic repair advice and services

International Customers

Special Notes for International Customers

• 💰 Customs duties and import taxes are customer’s responsibility
• 📋 Some countries may have import restrictions, please check in advance
• 📦 International returns require customer to pay shipping (except quality issues)
• 🌍 English customer service support available

📞 Contact Information

Customer Service Contact

💡 Friendly Reminder

Jingdezhen ceramics are precious artworks. We recommend careful inspection upon receipt. Our professional team is always ready to help with any concerns.

Last Updated: 2025-12-10